TERMS & CONDITIONS

The following Terms and Conditions govern your use of this website and apply when you purchase products from this website, including digital gift cards. Your continued use of this website constitutes and implies your agreement to follow and be bound by the Terms and Conditions outlined herein. By placing an order for merchandise through maherbals.com, accessed via computer, mobile device, e-reader, tablet or other device used to access the online services, you accept these Terms and Conditions and agree to be bound by them. This website is provided as a service to our customers. MA HERBALS NATURAL FRAGRANCE LLC (hereinafter referred to as “MA Herbals” or “we”) reserves the right to update or modify this agreement at any time without prior notice. For this reason, we encourage you to review the agreement whenever you use the website. If you do not agree to these terms, please do not use this website. 

If you have any questions about any aspect of your order, please contact our Customer Service department by sending us a message to the email address listed on the CONTACT link accessible at the top of this page, or call 413-285-2246.

Policies & Procedures 

Pricing and Payment

Pricing for merchandise may be different on this website compared to prices offered through our wholesale partners. Merchandise displayed on this website is available while supplies last. The prices displayed on this website are quoted in US dollars and are valid only on the US mainland. We reserve the right to update and make corrections to information on our website at any time and without warning. Price and availability information are subject to change without notice. 

For your convenience, we are pleased to offer payment processing through Stripe and PayPal. Acceptable methods of payment include: Visa, MasterCard, American Express, Discover, Diner’s Club, JCB, Apple Pay, and PayPal. 

Digital gift cards (eGift-cards) can only be purchased and redeemed online at maherbals.com. 

Sales tax is collected on total merchandise orders delivered to Massachusetts only.

We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or problems identified by our credit and fraud prevention department.

Order Returns & Modifications

All sales are final and non-refundable. For the safety of our customers and our fulfillment team, sales on all merchandise are non-returnable and non-exchangeable. We are unable to change or modify orders after purchase. If your order is returned due to an incorrect or invalid mailing address, your order will be refunded the full purchase amount less a 20% restocking fee. Refunds will be processed in the manner in which the order was paid.

Shipping

We only ship to United States addresses (mainland and territories), including PO boxes and military addresses, at this time. All shipments are transported via express mail (UPS or USPS--selection based on the best rate), and include tracking information. You will be charged a flat-rate shipping fee for delivery. Once shipped, delivery times may vary between two and three days depending on your location. We are not liable for items damaged during transit by the shipping carrier, and we take no responsibility for any losses, damages, or shipping delays that may occur. To preserve paper, emailed invoices will be used in place of packing slips for all shipments.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Order Emails & Customer Accounts

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It is not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

If you create a customer account on this website, or buy something on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, preferred fragrance type)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

If your payment is processed using credit or debit card information entered during checkout, you have the option to securely save this payment information to your Customer Account. When viewing a saved credit card, only the last four digits of the card will be visible to you or to us. If your payment is processed using PayPal, you will not be able to save your PayPal account(s) information to your Customer Account. Only you, the customer, can edit your saved shipping addresses and payment information. 

It is not possible to change the email address associated with your account at this time. You can create a new account using your updated email address. If you forget your password, we are unable to change your password for you. To reset your password, please click the Customer Account link in the menu toolbar, and click Forgot Password? to send yourself a password reset email. This link will expire after 24 hours.

Logging into a Customer Account at checkout is optional. Customers without accounts can check out as a guest. If you have a Customer Account, and forget to login before placing your order, your order will not appear in your Customer Account. Orders placed before creating an Account will likewise not appear in your Customer Account. You are responsible for maintaining the confidentiality of your account and password, and restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

User Agreement & Use of Site

Fragrances purchased from this website are not intended, and should not be used as, a substitute to diagnose, treat, cure or prevent any illness or disease. While the information provided is obtained from current and reliable sources, we make no representation as to its comprehensiveness or accuracy. The product information and descriptions presented are for educational purposes only. This information does not cover all possible uses, precautions, side effects, and interactions. This information is not intended to diagnose, treat, cure, or prevent any health condition, and should not be used as a substitute for medical counseling with a healthcare professional. As the customer, it is your sole responsibility to consult an appropriate health professional for medical advice, diagnosis, or therapy. Under no circumstance should these products (i.e., fragrances) be likened to drug products prescribed for the treatment of specific ailments. The fragrances sold on this website are for external use only and should never be taken internally. 

In no event shall we be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use of this website or from any information, services or products obtained through this website. 

Harassment in any manner or form, or the use of abusive or obscene language on the website, including e-mail, social media or public comments is strictly forbidden. You may not upload, distribute or otherwise publish through this website any communication or content that is abusive, defamatory, invasive of privacy or publicity rights, obscene, threatening or otherwise objectionable, that may constitute or encourage a criminal offense, violate the rights of any party, or that may otherwise give rise to liability or violate any law. We reserve the right to block or remove any such communication or content, and the user(s) and account(s) associated with such communication and content. You may not upload commercial content on this website or use this website to solicit others to join or become members of any other commercial service or organization.

Disclaimer

The statements made regarding the fragrances, and any product sold on this website, have not been evaluated by the Food and Drug Administration (FDA). The efficacy of these products have not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for, or an alternative to, information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. 

The information posted on this website is obtained from current and reliable sources, but we make no representation as to its comprehensiveness or accuracy. Information posted on this website may not always have undergone verification or validation by MA Herbals. Nothing contained herein should be considered as a recommendation by MA Herbals as to the fitness for any use. MA Herbals shall not be responsible or held liable for any damages resulting from use of or reliance upon this information, or use of any products sold on this website. MA Herbals shall not be responsible for any damages, adverse reactions, negative effects, or consequences resulting from use of or reliance upon this information, or resulting from use of any products sold on this website. Desired results might not always be achieved due to variations in ingredients, temperatures, errors, omissions, or individual ability to follow instructions. We are not responsible for the comments made in the customer reviews, nor when products are used in ways not suitable to their purpose or in ways that are not intended or recommended.